Developing a smart algorithm to improve recontact rates among highly mobile populations, with real-time processing, updating, and prioritization of phone numbers, while supporting adherence to call protocols and GDPR guidelines on data security.
We ensured high recontact rates for 5000+ panel households including hard-to-reach refugee households and their host population using our dynamic CATI recontact tool built on the SurveyCTO platform to ensure seamless integration with the data collection process.